Playzee Privacy Policy

At Playzee Online Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services at playzee.com. By registering a Playzee casino account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us at support@playzee.com if you have any questions.

Playzee Online Casino is operated by White Hat Gaming Limited, a company registered under Maltese law with registration number C73232, with its registered office at 85 St John Street, Valletta, VLT1165, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) covering all customers outside Great Britain, and a Gambling Commission account (number 52894) for players in Great Britain. All operations are governed by the laws of Malta, with the exclusive jurisdiction of the courts of Malta.

Information We Collect

When you complete the Playzee casino sign up process or interact with our services, we may collect the following categories of personal data:

Personal Identification Data

Your full name, date of birth, and gender
Contact details including email address, phone number, and postal address
Government-issued identification documents for verification purposes
Username and password associated with your Playzee login credentials

Financial and Transactional Data

Payment method details, including card information registered in your own name
Deposit and withdrawal history, including records of your Playzee deposit bonus usage
Transaction amounts and timestamps
Information related to the Playzee casino cashback and bonus eligibility

Technical and Behavioural Data

IP address, browser type, device identifiers, and operating system
Session data and activity logs from the Playzee casino app or desktop platform
Pages visited, games played, and time spent on our platform
Cookie data and similar tracking technologies (see our Cookie section below)

How We Use Your Data

We at Playzee Casino use your personal information for specific, lawful purposes. We do not sell your data to third parties for marketing without your explicit consent. The primary reasons we process your data include:

Account management: To register, verify, and maintain your Playzee casino login account securely
Service delivery: To provide access to our Playzee live casino, Playzee casino games, sports betting, and all other features of our platform
Bonus and promotion administration: To apply your Playzee welcome bonus, Playzee casino bonus codes, and daily Zee offers correctly
Financial processing: To handle deposits, withdrawals, and apply the correct currency (CAD where applicable)
Legal compliance: To fulfil our obligations under anti-money laundering (AML) regulations, KYC verification, and our MGA licensing requirements
Responsible gambling: To monitor gaming activity and provide support tools that promote safer play
Customer support: To respond to your enquiries submitted via email or our 24/7 live chat service
Marketing communications: To send you updates about Playzee casino coupons or promotional offers, subject to your communication preferences

Cookies and Tracking Technologies

Our Playzee Online Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our services. Cookies help us understand traffic patterns, improve platform performance, and deliver relevant content to you.

We use the following types of cookies:

Essential cookies: Necessary for core functions such as the Playzee app login, session management, and secure account access
Analytical cookies: Allow us to measure usage and improve the overall casino online Playzee experience
Functional cookies: Store your preferences, language settings, and display choices
Marketing cookies: Used to deliver relevant promotional content related to the Playzee bonus and other offers

You may manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Disclosure

We at Playzee Online Casino may share your personal information with carefully selected third parties under specific circumstances:

Payment processors: Including Visa, Mastercard, PayPal, Skrill, Neteller, Interac, and other deposit method providers, to facilitate secure transactions
Game providers: Such as NetEnt, Microgaming, Play'n GO, Evolution, and other software partners who power our games library
Regulatory authorities: Including the Malta Gaming Authority and the UK Gambling Commission, as required by our licensing obligations
Identity verification partners: Third-party KYC and AML service providers who assist us in verifying your identity
Legal authorities: Where we are required by law, court order, or legal process to disclose information

All third parties we work with are required to handle your data in compliance with applicable data protection law and to use it only for the specific purposes we have authorised.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with our legal and regulatory obligations. Financial records may be retained for longer periods as required by applicable law. After the applicable retention period, we securely delete or anonymise your data.

Please note that inactive accounts are subject to a CA$5 per month fee after 12 consecutive months of inactivity, with 30 days' notice provided before the fee is applied. We will attempt to contact you using the details held on your account prior to applying this charge.

Security of Your Personal Data

At Playzee Casino, we implement robust technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Player funds are held in a separate bank account used exclusively for customer funds, providing an additional layer of financial security. Our Playzee casino app and web platform use encryption technology to safeguard data transmitted between your device and our servers.

Despite these measures, no online transmission is entirely risk-free. We encourage you to use a strong, unique password for your Playzee login and to keep your account credentials confidential at all times.

Your Rights

Depending on your jurisdiction, you may hold a number of rights regarding your personal data. We are committed to honouring these rights where applicable:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete data
Right to erasure: You may request deletion of your data, subject to our legal retention obligations
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
Right to data portability: You may request a structured, machine-readable copy of your data
Right to object: You may object to processing based on our legitimate interests, including direct marketing

To exercise any of these rights, please contact our support team at support@playzee.com. We aim to respond to all valid requests within 30 days.

Children's Privacy

Our Playzee Online Casino services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Continued use of the Playzee casino online platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our dedicated support team is available 24/7, 365 days a year:

Email: support@playzee.com
Live Chat: Available directly on our website and via the Playzee app
Postal address: White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta

We value your trust and take every privacy concern seriously. At Playzee Online Casino, protecting your personal data is not just a legal obligation — it is a core part of how we operate and serve our players.

Content updated: July 24, 2026